Effective Date: 1 January 2025 |
Last Updated: 1 January 2025 |
Company: Commando Brands Pty Ltd, Australia
This Privacy Policy describes how Commando Brands Pty Ltd ("Commando Brands", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our websites, mobile applications, and digital products, including but not limited to RiseMind and ForgePack (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our Services.
1. Information We Collect
We collect different types of information depending on how you interact with our Services. The categories of information we may collect include:
Information You Provide Directly
- Account information: When you create an account with one of our apps or services, we may collect your name, email address, username, and password.
- Communications: If you contact us by email or through any support channels, we collect the content of your messages and any personal information you choose to include.
- Purchase information: If you make a purchase through one of our products (for example through a third-party platform such as Gumroad or an app store), the platform may share limited transaction details with us, such as your email address and the product purchased. We do not directly handle or store payment card information.
Information Collected Automatically
- Usage data: We may collect information about how you interact with our Services, including pages or screens viewed, features used, time spent, and actions taken.
- Device information: We may collect information about the device you use to access our Services, including device type, operating system, unique device identifiers, and mobile network information.
- Log data: Our servers may automatically record information when you use our Services, including your IP address, browser type, referring URL, date and time of access, and pages visited.
- Crash and diagnostics data: If our applications experience an error, we may collect crash reports and diagnostic data to help identify and fix problems.
Information from Third Parties
- We may receive information from third-party platforms (such as app stores or distribution platforms) when you download or purchase our products, including basic account or transaction information required to fulfil your order or provide customer support.
- Analytics providers may share aggregated or anonymised information with us about how users interact with our Services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain the Services: To operate, maintain, and deliver the features and functionality of our products.
- To process transactions: To fulfil purchases and provide access to paid content or features.
- To communicate with you: To respond to your enquiries, provide customer support, send important service notifications, and, where you have consented, send product updates or marketing communications.
- To improve the Services: To understand how users interact with our Services so we can identify areas for improvement, fix bugs, and develop new features.
- To ensure security: To protect the security and integrity of our Services, detect and prevent fraud, and enforce our terms of service.
- To comply with legal obligations: To meet applicable legal, regulatory, and compliance requirements.
- To analyse and report: To generate aggregated, anonymised statistics about usage of our Services for internal reporting and business planning purposes.
3. Cookies and Tracking Technologies
Our websites may use cookies and similar tracking technologies (such as web beacons and pixels) to collect and store information about your interactions with our sites.
What are cookies? Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to the website operator.
We may use the following types of cookies:
- Essential cookies: Necessary for the website to function correctly. These cannot be disabled without affecting site functionality.
- Analytics cookies: Used to understand how visitors interact with our website, including which pages are visited most often and how users navigate through the site. This information is aggregated and anonymous.
- Preference cookies: Used to remember your preferences and settings so we can provide a more personalised experience.
You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our Services.
Our mobile applications may use similar technologies, such as device identifiers or SDKs provided by analytics services, for the purposes described in this policy.
4. Third-Party Services
We may use third-party services in connection with our products. These third parties may collect and process your information in accordance with their own privacy policies. We are not responsible for the privacy practices of third parties.
Third-party services we may use include:
- App stores and distribution platforms: Apple App Store, Google Play Store, and Gumroad process downloads and purchases and have their own privacy policies governing that information.
- Analytics services: We may use analytics tools (such as Firebase Analytics or similar) to understand usage patterns. These services may collect anonymised usage data.
- Error reporting services: We may use crash reporting tools to help us identify and resolve technical issues. These tools collect diagnostic data such as device information and error logs.
- Email services: We may use a third-party email service provider to manage communications with users. These providers process email addresses on our behalf and are bound by data processing agreements.
- Hosting and infrastructure: Our websites and services are hosted on third-party infrastructure providers. These providers process data solely on our behalf and under our instructions.
We encourage you to review the privacy policies of any third-party services you interact with through our products.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
The specific retention period depends on the type of information and the purpose for which it was collected:
- Account information is retained for the duration of your account and for a reasonable period after account deletion to comply with legal obligations and resolve any disputes.
- Support communications are typically retained for up to three years from the date of the last correspondence.
- Usage and analytics data is generally retained in aggregated or anonymised form indefinitely for statistical purposes. Identifiable usage data is typically retained for no more than 24 months.
- Transaction records may be retained for up to seven years to comply with Australian financial record-keeping requirements.
When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.
6. Your Rights and Choices
Depending on your location, you may have certain rights in relation to your personal information. These may include:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete personal information.
- Deletion: The right to request the deletion of your personal information, subject to certain exceptions (for example, where we are required to retain information by law).
- Restriction: The right to request that we restrict our processing of your personal information in certain circumstances.
- Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Objection: The right to object to our processing of your personal information for direct marketing or other purposes.
- Withdraw consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us at marius@commandobrands.com.au. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
If you are an Australian resident, you also have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information. More information is available at www.oaic.gov.au.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include technical controls (such as encryption and secure connections), access controls, and organisational procedures.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You should also take steps to protect your own information, including using strong passwords and keeping your account credentials confidential.
8. Children's Privacy
Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at marius@commandobrands.com.au and we will take steps to delete such information.
For users aged 13 to 17, we encourage parental supervision of app usage and account registration.
9. International Data Transfers
Commando Brands Pty Ltd is based in Australia. If you are accessing our Services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or in other countries where our service providers operate. By using our Services, you consent to such transfers.
We take appropriate steps to ensure that any international transfers of personal information are subject to adequate protections consistent with applicable privacy laws.
10. Links to Other Websites
Our websites and products may contain links to third-party websites, services, or resources. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices or content of any third-party sites and encourage you to review their privacy policies before providing any personal information.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our privacy practices, please contact us:
We will do our best to respond to all enquiries within five business days.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you through our Services or by email.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of those changes.
Commando Brands Pty Ltd
marius@commandobrands.com.au
Australia